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Delray Beach Coronavirus Helpline (561) 243-7777 8 AM - 5 PM, Monday - Friday 

Coronavirus Frequently Asked Questions

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  • Are childcare opportunities available or when will they become available?

    Child Care programs are suspended until further notice.  We are monitoring this pandemic daily.  
    The Early Learning Coalition in Palm Beach County is working with child care providers to encourage them to stay open, so first responders and those in the medical community, along with other parents who must continue to work, will have someone to take care of their children, said coalition CEO Warren Eldridge.

    The coalition opened a hotline for parents who need to find childcare: (561) 514-3300
    Details: https://www.elcpalmbeach.org/coronavirus-main

  • Are the parks open?

    Yes — In coordination with Palm Beach County, the City of Delray Beach will begin a phased and gradual reopening of City parks and golf courses, with restrictions, effective Wednesday, April 29, 2020. CDC and Florida Health Department guidelines will remain in effect to ensure the safety of residents and park employees, including wearing face masks and practicing social distancing. Beaches remain closed until further notice. For more information on restrictions view the Delray Beach Coronavirus Update: April 27, 2020
  • Are there disinfectants available that can inactivate (kill) COVID-19?

    Right now, there are no disinfectant products registered by the U.S. Environmental Protection Agency for use on environmental surfaces that are specifically listed as having the ability to kill COVID-19. However, related viruses that have similar physical and biochemical properties can be killed with bleach, ammonia or alcohol, or cleaning agents containing any of these disinfectants. Cleaning agents should be used according to the manufacturer's instructions.

    For disinfection, a list of products with Environmental Protection Agency (EPA)-approved emerging viral pathogens claims, maintained by the American Chemistry Council Center for Biocide Chemistries (CBC), is available at Novel-Coronavirus-Fighting-Products-List.pdf. Always follow the manufacturer’s instructions for all cleaning and disinfection products.

  • Can I drop off permit and development applications?

    Please review the following updates and information for permit and development application review. 

    Building Division

    To limit contact and prevent the spread of the virus, Issuance of Building Permits and the Submittal of new Permit Applications are available on a limited basis by appointment only by calling 561.243.7200, Option 2 or 3. 

    New Permit Application submittals will begin on Monday, April 20, 2020. 

    Suspended until further notice:

    • Inspections of occupied residential and commercial buildings.

    Limited process until further notice:

    • Limited inspections for exterior work and unoccupied commercial and residential projects are available.

    Performed remotely:

    • Building Permit Plan Review for permits in process.
    • Conference calls with Applicants.

    For general questions and assistance, please call (561) 243-7200, choose Option 2 or 3, or email building@mydelraybeach.com.

     

    Historic Preservation, Planning & Zoning Division

    Suspended until further notice:

    • Board Hearings, including Site Plan Review and Appearance Board, Historic Preservation Board, Planning and Zoning Board, and Board of Adjustment.

    Limited process until further notice:

    • New Development Applications, Resubmittals, and Zoning Certificates of Use, may be submitted via digital submission and US Mail, including fee submission, after a pre-submittal phone conference. Please call 561-243-7040, ext. 6055 for assistance.

    Performed remotely:

    • Development Application review.
    • Conference calls with Applicants.
    For general questions and assistance, please call (561) 243-7040, or email pzmail@mydelraybeach.com.
  • Does the City have a curfew?

    No, with the Governor's order bringing Palm Beach County into Phase one reopening the City of Delray Beach no longer has a curfew. 
  • How can I pay my utility bill?

    Paying Your Bill Online: To make paying your utility bill as easy as possible, select Online Utility Bill Payment. You will need your account number and service address to use this system. We accept debit or credit cards, MasterCard, VISA, American Express and Discover. 

    By phone at: (561) 243-7100

    By mail at: City of Delray Beach, P.O. Box 367238, Bonita Springs, FL 34136

  • How can I view City Commission Meetings?

    Commission meetings are currently being held virtually at their regularly scheduled times due to the ongoing pandemic. For information on how to view Commission Meetings visit our Virtual Commission Meeting Page.
  • How do I determine to travel or not?

    Current CDC travel guidance is available here: CDC Information for Travel

    Current U.S. Travel Advisories are available here: U.S. Travel Advisories.

  • How do I report a business for price gouging?

    You can report price gouging to the Palm Beach County Sheriff's Office. To report Price Gouging call 1(866) 9NO-SCAM.

    pbso.org/price-gouging-is-a-crime/

  • How do you test a person for COVID-19?

    Your healthcare professional will work with your county health department to determine if you need to be tested for COVID-19.

    A person who is tested will have three specimens taken: oral, nasal, and saliva. The samples will be given to the county health department, who will then either ship or deliver them to the closest state laboratory. If a specimen is tested positive, it will be identified as ‘presumptive positive’ until the result is confirmed at the Centers for Disease Control and Prevention (CDC).

    For more information on COVID-19 testing see CDC Tests for COVID-19.

  • How does the virus spread?

    The virus that causes COVID-19 is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet).

    COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in many affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

    Learn what is known about the spread of newly emerged coronaviruses.

    Information from CDC.Gov

  • How is the City of Delray Beach assisting businesses?

    In order to support businesses in the City of Delray Beach during the COVID-19 public health emergency, the City of Delray Beach, the Delray Beach Community Redevelopment Agency (CRA), the Greater Delray Beach Chamber of Commerce and the Delray Beach Downtown Development Authority have come together to create the Delray Beach Business Assistance Partnership. For more information visit the Delray Beach Business Assistance Partnership page 
  • How long can COVID-19 survive in the environment?

    The length of time that the virus survives likely depends on multiple factors. These factors could include the type of material or body fluid containing the virus and various environmental conditions such as temperature or humidity. Researchers at the Centers for Disease Control and Prevention and other institutions are designing standardized experiments to measure how long COVID-19 can survive in situations that simulate natural environmental conditions.

  • How many cases of COVID-19 have been reported to the Florida Department of Health?

    To see the latest case count, please visit COVID-19 Case Count.

  • I am considered at risk what do I do?

    Older adults and people who have serious chronic medical conditions like heart disease, diabetes and lung disease are considered at risk. Here are some things you can do: stock up on supplies, take precautions to keep space between yourself and others, keep away from others who are sick, and wash hands often, avoid crowds, avoid cruise travel and non-essential air travel and finally stay home as much as possible during the outbreak to reduce your risk of exposure.
  • I am in self-isolation and need food. Can the City help?

    There are several online food delivery services that are available. A few are:

    For more information visit Delray Beach Food Assistance Programs

  • I have reviewed the CDC travel guidance and still do not believe it is safe to travel. Can I get a refund for any planned travel?

    Each company establishes its own refund policies, and any decision regarding refunds are between the traveler and the individual company.

  • I have symptoms – what do I do?

    Per the Florida Department of Health, you should call your doctor if you think you have been exposed to COVID-19 and develop a fever and symptoms such as a cough or difficulty breathing, call your healthcare provider for medical advice. Emergency warning signs of COVID-19 may include shortness of breath, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face.
  • If I were exposed to COVID-19, how long would it take for me to become sick?

    The time between exposure to the COVID-19 virus and onset of symptoms is called the "incubation period." The incubation period for COVID-19 is typically 2 to 14 days, although in some cases it may be longer.

  • I'm apart of a HOA / Private community and I'm looking for information on setting up, enforcing, or regulating our community pools. Where can I find information on this

    For detailed information on reopening community pools, visit Palm Beach County's website, where Palm Beach County's  Emergency Order Number 5 goes over the reopening information for community pools.

    Palm Beach County Contact Info

    COVID-19 Call Center
    Available 24/7

    1 (866) 779-6121
    or email:
    COVID-19@flhealth.gov

    PBC Information Line
    Open Daily 8am - 6pm

    561-712-6400
    or email:
    public@pbcgov.org

  • Is it okay to have or go to large events?

    The decision to hold or cancel an event rests with the organizer of that event, just as the decision to attend an event or mass gathering rests with each individual. For more guidance visit the CDC website, cdc.gov/coronavirus/2019-ncov/community/mass-gatherings-ready-for-covid-19.html.

    For more information on Executive Orders passed in response to COVID-19 visit flgov.com/covid-19/

  • Is there a vaccine for COVID-19?

    Currently, there is no vaccine available to protect against COVID-19.

  • School Board Meals: Where can I get them and who can pick them up? Updated as of April 30, 2020

    For the most accurate information on the School Food Service Distribution please check The School District of Palm Beach County's website at palmbeachschools.org

    For other local food service options check Delray Beach Food Assistance Programs.

  • Should I be concerned about products imported from areas effected by the outbreak?

    There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. In general, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. COVID-19 is generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

  • What are the Senior Support Options available?

    Volen Center curbside take away food options

    • All Seniors are eligible for this free service, non-registered must complete an assessment prior to receiving food
    • Curbside food pick up from Pompey Park 1101 NW 2nd Street Delray Beach
    • Contact information: (561) 243- 7356
    • The Volen Center is providing cleaning supplies, masks, gloves and aprons.Governor DeSantis has requested all 65+ Seniors to stay in their homes for 14 days.This does not affect the curbside food option. Seniors will not leave their car and clipboards/pens used for signing in will be sanitized after each use.

     

    Caring Kitchen

    • Any Senior living in the zip code 33444 is eligible
    • Delivery occurs before 11:00 AM by volunteers that have a level 2 background screening.
    • Food is delivered cold and follows the My Healthy Plate standards through the USDA.
    • Up to five meals are delivered weekly
    • Contact information: Homebound Delivery Service manager Martha Parker (561) 278-0918 between the hours of 8:30 AM -1:00 PM

    Feeding South Florida|Palm Beach County

    • Contact information: Fill out referral form online feedingsouthflorida.org, a staff person will contact to determine what is needed or call (561) 331-5441

     

    Department of Elder Affairs Division of Senior Services

    • If enrolled in their food service, automatically enrolled to receive a 7-day shelf stable supply of food.
    • If not enrolled in their food service, call to register and fill out a brief intake document. (561) 355-4746

     

    Aging and Disability Resource Center

    • (561) 684-5885 Your Aging and Disability Resource Center/Area Agency on Aging
    • Food needs
    • Questions on COVID-19 situation

    Additional Non-food support services

    Volen Center

    • Express bus transportation to Publix, Walmart, Target and Walgreens at no charge
    • Contact information; (561) 395-8920 ext 272 and ask to be placed on the bus service list

    CRA

    • Freebee and shuttle bus transportation to and from Pompey Park for curbside take-away lunches
    • Contact information: Freebee App

     

    211 Helpline

    • Elder Crisis Outreach

    - Supportive crisis counse

    - Comprehensive needs assessment

    - Goal setting and a plan of action

    - Linkage to community services

    - Advocacy with family or service providers

    - Suicide evaluation

    - Follow-up

    • Sunshine Calls

      - Free telephone reassurance program to check on the well-being of seniors (60 plus), the homebound or disabled (can be younger)

      - Contact information at 211

       

    • Your Aging and Disability Resource Center/Area Agency on Aging

    - Food needs

    - Questions on COVID-19 situation

    - Contact information: http://www.YourADRC.org, contact email kclawson@yourADRC.org, Office phone: (561) 684-5885, Information phone: (866) 684-5885

     

    - Healthy Living exercises for home during COVID-19

    - Mental Health

    Transportation

    • Lyft created LyftUp to provide support to Seniors through delivery of medical supplies, medical transport and meals. The organization uses their platform to alert riders and drivers about key safety and public health updates, including curfews and shelter-in-place orders through the app. This occurs through the end of June. Contact must be made through a local government organization, but assistance is not guaranteed.
    • PALM TRAN
      Palm Tran continues to operate on a Saturday schedule, except on Sundays which are operating on a Sunday schedule. Routes 1, 2, 3, 43 and 62 only will operate on a typical weekday schedule starting Monday. Palm Tran is operating fare free until further notice.
    • TRI-RAIL Trains have suspended fares and is operating on a modified schedule: 18 trains on Weekdays, 12 trains on Saturday, 12 trains on Sunday.
    • BRIGHTLINE Brightline has suspended all train service until further notice.

    For More information on resources available visit 

     

  • What are the symptoms and signs of COVID-19?

    Symptoms may appear 2-14 days after exposure. Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

    • Fever
    • Cough
    • Difficulty breathing

    Read about COVID-19 Symptoms.

  • What are the treatments for COVID-19?

    There is no specific antiviral treatment recommended for COVID-19 infection. People infected with COVID-19 should receive supportive care to help relieve symptoms.
    Learn about COVID-19 Treatment.

  • What City programs and services are suspended?

    The following Programs have been suspended until Further notice:

    • Large group special events have been cancelled or suspended
    • Delray Beach Public Library (Virtual options available at delraylibrary.org/virtual-class)
    • Public Beaches
    • All City of Delray Beach Museums
    • Pompey Park Community Center
    • 505 Teen Center
    • Delray Beach Community Center
    • Veterans Park Community Center and Hobbit Skate Park
    • Catherine Strong Community Center
    • All senior programs and instructional classes
    • All events at the golf course
    • All group pavilions
    • Sports team use of the fields
    • Residency Card Issuance
    • Advisory Board & Committee Meetings
    • Front Lobby of the Police Dept. closed
    • Non-crime reports are tele-serve

    We encourage all residents and business to conduct any available services online or through drop box. Please contact the department should you have any questions.

  • What events are coming up?

    All events are suspended until further notice. 
  • What is the Florida Department of Health doing to address COVID-19?

    The Florida Department of Health is working with private and public partners to actively be involved in enhanced surveillance for respiratory illness that may be COVID-19. Florida Department of Health Epidemiologists are partnering with providers to follow up on any suspected cases that meet criteria for COVID-19 to arrange for testing when needed and monitor contacts of any confirmed cases, if they occur.

    Find the latest information at floridahealth.gov

    The Florida Department of Health is communicating regularly with the public and health care providers with updates on COVID-19 and other respiratory illnesses. The COVID-19 Call Center is available 24/7 at 1-866-779-6121.

  • What is the status of the COVID-19 outbreak? Am I at risk?

    This is a rapidly evolving situation and the risk assessment can change daily. For the latest global situation report please visit WHOs website www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/. The latest national situation summary updates are available on CDC’s web page COVID-19. For current information concerning Florida visit the Florida Department of Health website.

  • What questions will a health care provider ask me when I call?

    The Florida Department of Health follows CDC guidance on testing for COVID-19. This means that when a person goes to their local health care provider, they will be asked the following questions:

    1. Did you have close contact with a confirmed case of COVID-19 and are experiencing symptoms?
    2. Are you located in an area where there is confirmed community spread?
    3. Are you experiencing unexplained respiratory illness that requires hospitalization?
    4. Have you traveled to or from an affected geographic area with community transmission in the last 14 days and have a fever or symptoms of lower respiratory illness?

    If the answer is yes to any of those questions, that person will be tested. Additionally, a person can be tested at the discretion of their local health care provider if they do not meet the above criteria.

    The Florida Department of Health has three labs open in Jacksonville, Miami and Tampa that will continue to operate to provide results as quickly as possible.

  • What services are available online?

    Patrons can do the below services online:

  • What should I do if I had close contact with someone who has COVID-19?

    There is information for people who have had close contact with a person confirmed to have, or being evaluated for, COVID-19 infection available online.

  • What should I do if I think I (or someone in my family) might have COVID-19?

    If you are returning from an area outside of the State of Florida, with an substantial community spread, for instance the New York Tri-State Area (Connecticut, New Jersey and New York), and entering the State of Florida through airports, CDC is recommending you self-quarantine for 14 days immediately upon returning from your travels, even if asymptomatic. If you develop a fever and symptoms of respiratory illness, such as cough or shortness of breath during those 14 days contact your health care professional and mention your recent travel. Your provider will work with your county public health department to determine if you need to be tested for COVID-19. If you have had close contact with someone showing these symptoms who has recently traveled from an impacted area, you should call a health care professional and mention your close contact and their recent travel.  For the most updated travel advisories regarding COVID-19, visit: U.S. Travel Advisories and CDC Information for Travel.

  • What stores are offering Special Senior Store Hours?

    Stores have outline hours that senior patrons can shop, A few are:

    • Target, Wednesdays from 8-9 AM
    • Dollar General, every day from 8-9 AM
    • Whole Foods, every day from 8-9 AM
    • Fresh Market, Monday through Friday from 8-9 AM
    • Publix allows Seniors to shop Tuesday and Wednesday from 7:00-8:00 AM
    • Walmart allows Seniors to shop Tuesday mornings 6:00-7:00 AM March 24-April 30
    • Winn-Dixie allows Seniors to shop Monday through Friday 8:00-9:00 AM
    • Costco allows Seniors to shop Tuesdays and Thursdays 9:00-10:00 AM
    • Big Lots allows Seniors to shop every day from 8:00-9:00 AM
  • What time are boat ramps, trails, and jogging paths open?

    They are open from sunrise to sunset. 
  • When traveling into Delray Beach, are there any restrictions?

    When traveling to Delray Beach we recommend quarantining for 14 days once arriving. We recommend if you are flying, to call your departing and arriving airlines to learn of any restrictions. If you are driving, be aware there might be stops along the way but you are fine to come into Delray Beach. Be advised that there is a curfew of 12 am – 6am in effect in Delray Beach.  
  • When will the supermarkets be restocked?

    Supermarkets are refilling stock as they are received. Please continue to check with our local stores on possible delivery options. 
  • Where are Palm Beach County testing sites located?

    There are currently 6 testing locations in Palm Beach County.

    1.    West Palm Beach – Fit Teams at the Ball Park                561-642-100
    8AM-12PM, Monday - Saturday, Need an appointment and no symptoms
    Drive up site

    2.    West Delray - South County Civic Center                       561-804-0250
    8AM-12PM, Monday - Saturday, Need an appointment and must have symptoms
    Drive up site

    3.    Bell Glade – Lakeside Medical Center                            561-642-1000
    8AM-12PM, Monday - Saturday, Need an appointment and no symptoms
    Drive up and walk up site

    4.    West Palm Beach – 1150 45th Street                              561-642-1000
    8AM-12PM, Monday-Wednesday-Friday, Need appointment and no symptoms
    Walk up site

    5.    Jupiter - 411 W. Indiantown Road                               561-642-1000
    8AM-12PM, Tuesday and Thursday,  Need an appointment and no symptoms
    Walk up site

    6.    Delray Beach – 225 South Congress Avenue                  561-642-1000
    8AM-12PM, Monday - Friday, Need an appointment and no symptoms
    Walk up site

  • Where are the Presumptive Positive Cases in Palm Beach County located?

    The CDC nor the Florida Department of Health is releasing that information. 
  • Where can I find information on donating plasma?

    Please refer to the fda.gov or redcrossblood.org website for information on donating plasma.
  • Where can I get more information about COVID-19?

    The Centers for Disease Control and Prevention and World Health Organization are excellent sources of information about this evolving outbreak.

    You can access their websites here:
    https://www.cdc.gov/coronavirus/2019-ncov/index.html
    https://www.who.int/westernpacific/emergencies/novel-coronavirus

    For Florida specific information, please consult The Florida Department of Health website:
    http://www.floridahealth.gov/diseases-and-conditions/COVID-19/.

  • Where can I go for unemployment information?

    If you are currently experiencing unemployment or your having issues with the unemployment website please visit covid19.floridajobs.org/ for more information on resources available. 
  • Who can I contact about reclaimed water?

    Please contact our Utilities Department at (561) 243-7312
  • Why is the rest of Florida opening their beaches and business establishments and not The City of Delray Beach?

    The City of Delray Beach is acting in coordination with Palm Beach County under orders and guidelines set by Florida's Governor Ron DeSantis. Palm Beach County has a denser population and higher number of Covid-19 cases so, to ensure the safety of the public beaches and businesses will remain closed until further notice. 
  • Will garbage, recycling, and bulk trash be picked up as scheduled?

    Yes, regular pick-up is currently scheduled. Changes occur daily as this pandemic develops.  Please report  concerns about your waste removal service, send an email to DelrayBeachComplaints@swsfl.com or call (561) 202-2463. 
  • Will my housing application be placed on hold?

    No, staff will continue to work on the applications provided we have all the information. Applicants will be contacted by phone or email for any information necessary.
  • Will utilities services be interrupted if I cannot make a payment?

    Payment plans are available to avoid interruption of services. Late fees are being waived at this time. Please contact our customer service representative for more information.

    To open a new account or close an existing one, email: 

    UtilitiesCustomerService@mydelraybeach.com

    • For opening and closing accounts, please send all required information within 48 hours of start or end date.
    • For new service, deposits will be billed to your account and payable on the due date of your first invoice.