To open a new utility account, please provide all required documentation listed below. Applications and documentation can be submitted online via email to UtilitiesCustomerService@mydelraybeach.com.

Requirements for Owners: 

• Warranty Deed - All signatures required.
• Government Issued Photo ID (Examples: Valid Driver's License, Passport, Alien ID Card, State-Issued ID Card) for all persons listed on the warranty deed.
• Completed Water and Sewer Service Application
• Deposit will be billed on your first bill, as well as a $15 activation fee. And will vary between $100 - $200 based on meter size, once you have all the required documents, please visit the New Utilities Account: Owners Application page to submit your application.

Requirements for Tenants:

• A Valid Lease of six months or more is required. A Single Family Residential Lease must be filled out completely and submitted once signed by the lessee and lessor.
• Government Issued Photo ID (Examples: Valid Driver's License, Passport, Alien ID Card, State-Issued ID Card) for all persons over 18 years listed on the lease agreement.
• Completed Water and Sewer Service Application.
• Deposit Payment. The deposit payment will be billed on the first bill. Deposit amounts vary between $100 - $200 based on the meter size. A $15 activation fee will be assessed on your first bill. Once you have all the required documents, please visit New Utility Account: Tenant Applications page to submit your application.

All new account holders must submit all required documentation within 48 hours prior to move in or start date. 

Water and Wastewater Service Rates

Click here to see our Residential Water Rates Brochure.

Account holders are welcome to visit the office for discussions regarding their account details. 

Utility Billing Customer Service

Location: City Hall 100 NW 1st Ave, Delray Beach, FL 33444 (1st floor)
Hours: Monday - Friday 8 a.m. - 5 p.m.
Phone: (561) 243-7100
Fax: (561) 243-7113
Email: UtilitiesCustomerService@mydelraybeach.com
Emergency After Hours: (561) 243-7312
Utilities Customer Service Manager: Jacquelyn Smith
Email: SmithJa@mydelraybeach.com