Moving? How to cancel your account:

Tenants:

• Tenants need to submit a copy of the driver’s license for each account holder, and the completed/signed Request to Cancel Utility Services form, to UtilitiesCustomerService@mydelraybeach.com, within 48 hours of cancellation date.
• A final bill will generate, from the last meter read to the cancellation date:

> If there is a deposit on file, it will be applied to the final bill.

> The final bill will be mailed to the mailing address on file.

> If a credit balance remains, it will be refunded to the mailing address on file within 6-8 weeks of cancellation. 

Owners:

• Owners can only close their accounts once they've closed on the property. Owners' accounts are typically closed and opened in the new owner's name when the buyer applies for utility services.
• However, a seller may submit the Warranty Deed and have their account finalized with a zero balance prior to the buyer applying for services.
• Please submit required documents to UtilitiesCustomerService@mydelraybeach.com

Utility Billing Customer Service

Location: City Hall 100 NW 1st Ave, Delray Beach, FL 33444 (1st floor)
Hours: Monday - Friday 8 a.m. - 5 p.m.
Phone: (561) 243-7100
Fax: (561) 243-7113
Email: UtilitiesCustomerService@mydelraybeach.com
Emergency After Hours: (561) 243-7312
Utilities Customer Service Manager: Jacquelyn Smith
Email: SmithJa@mydelraybeach.com