Water Utilities Department - Utility Billing Division (Draft)

Monthly water bills are calculated based on your water usage that’s measured by your water meter reading. Payments for your monthly utility bills are now being managed directly by the City's Utilities Department.

Questions about your water bill? Call customer service from 8 a.m. to 5 p.m., Monday through Friday, at (561) 243-7100.

E-billing is Now Available

Your utility bill will arrive in your email on the bill date. You'll be able to print, save, and access the direct link to pay.

Click here to access our Customer Payment Portal. After you log in, click on the E-billing enrollment options and information page.

Utilities Department Billing Services

We offer the following payment methods:

Pay Online

Automatic Bill Pay

Pay By Phone

Pay By Mail

Please mail the full amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill. Make your payment payable to the City of Delray Beach and write your account number on the check/money order. Do not send cash.

Effective April 3rd all payments will need to be mailed to the address below:

City of Delray Beach Water

PO Box 288242

Tampa FL 33630-8242

Pay In Person

Special Instructions for Our Seasonal Residents

To minimize any mail delays in delivery of your Utility Bills, please submit a change of request form. We also suggest turning off your water at your house valve and locking your outdoor spigot while you are away. Remember to complete a change of request form when you return to Delray Beach so that your Utility account reflects the correct address. Thank you for your assistance.

Service Interruption

If your water is turned off due to non-payment, your account must be paid in full to restore service. To guarantee that your service is turned on the same day, Monday through Friday, you must pay your full account balance plus a late fee of $5 and a reconnection fee of $20 before 3:30 p.m. This payment can be made online, by phone or in person at City Hall. Once the payment has been made, please call Customer Service at (561) 243-7100 to confirm same day turn-on service.

Utility Billing Rates

For residential water and wastewater service rates, please click here to view our Utility Billing Water/Sewer Rates 2026.

Utility Billing Customer Service

Location: City Hall 100 NW 1st Ave, Delray Beach, FL 33444 (1st floor)
Hours: Monday - Friday 8am-5pm
Phone: (561) 243-7100
Fax: (561) 243-7113
Email: UtilitiesCustomerService@mydelraybeach.com
Emergency After Hours: (561) 243-7312
Utilities Customer Service Manager: Jacquelyn Smith
Email: SmithJa@mydelraybeach.com