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Delray Beach Coronavirus Helpline (561) 243-7777 8 AM - 5 PM, Monday - Friday 

Frequently Asked Questions

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  • Where can I pay a parking ticket?

    Parking tickets may be paid at Police Department headquarters (300 W. Atlantic Ave.).

  • Where can I pay a traffic ticket?

    You may pay the fine or dispute it at the following address.

    South County Court House
    200 W. Atlantic Ave.
    Delray Beach, FL 33444
    Phone: (561) 274-1400

  • How do I obtain a copy of my police report?

    Police Reports may be picked up at Police Department headquarters (300 W. Atlantic Ave.) after three business days.

    There is a fee of fifteen cents per page for single-sided reports or twenty cents for double-sided reports, and an additional $1.00 for a certified report.

  • Where can I have my fingerprints taken?

    The Delray Beach Police Department provides a fingerprinting service on Monday, Wednesday and Friday, from 10:00 am - 3:00 pm. There is a $10 fee for this service and you must provide your own fingerprint card. A $5 fee is charged for each additional card.

  • Where do I obtain a restraining order?

    Restraining orders must be obtained through the following address.

    South County Court House
    200 W. Atlantic Ave.
    Delray Beach, FL 33444
    Phone: (561) 274-1400

  • What can be done about an abandoned vehicle on private property?

    If the vehicle is on private property the vehicle must be towed at the expense of the owner of the property. The Police Department cannot tow vehicles on private property unless the vehicle is stolen or part of a criminal investigation.

  • During what hours is construction work allowed?

    Construction work and delivery of construction materials and supplies are allowed on Monday through Friday, from 7 am to 6 pm, and on Saturday, from 8 am to 4 pm. Construction and deliveries are prohibited on Sundays and on News Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

  • I have received a citation for an equipment violation; what do I do after my vehicle has been repaired?

    When you have been issued a citation for faulty equipment, and once your vehicle has been repaired, you must bring the vehicle for a follow up inspection by a Police Officer at Police Department headquarters (300 W. Atlantic Ave.). The Officer will sign the citation, verifying that the fault has been corrected.

    After the inspection a fee of $4.00 must be paid to the Delray Beach Police Department. This fee can be paid at the front desk in the Police Department's lobby. After paying this inspection fee, you must pay a fee at the South County Court House (200 W. Atlantic Ave. Delray Beach -- one block east of Police headquarters). The fee will be $96.00 if the equipment is in order or $116.00 if it is not. Along with the citation, you must present the receipt for the $4.00 inspection fee paid to the Delray Beach Police Department; otherwise you will be charged that $4.00 fee at the courthouse.

  • I called about my neighbor's barking dog; Why did it take the police so long to respond?

    The Police Department responds to calls on a priority basis.

    • Priority One are calls to a crime in progress, such as a burglary in progress or a robbery in progress, or when a human life is in immediate danger.
    • Priority Two are calls to a scene where a human life is not in immediate danger but the situation may escalate, such as calls to a business/residential alarm or a verbal altercation when both parties are on the scene.
    • Priority Three are calls to a situation that may be civil in nature or, if criminal, is not currently in progress. These calls include barking dogs, fraud, and abandoned vehicles.
  • How do I file a complaint?

    Our Commitment to Our Citizens

    As a professional public service organization, we are dedicated to preserving the integrity of our department and its members as we go about the business of law enforcement, which expands from community-based policing and crime prevention to crime control. The integrity of our agency depends on the personal integrity and discipline of each employee/ member. The complaint process is an integral part of maintaining that integrity and discipline and is a direct reflection of our continuing commitment to excellence. Should you need to make a complaint, be assured your concerns will be treated with respect and professionalism.

    The Delray Beach Police Department, in accordance with its rules, policies and procedures, will investigate all complaints made against the department or its employees.

    Complaints should be legitimate in nature, and if proven false, employees have the right to sue for punitive/slanderous damages stemming from false allegations.

    Citizen Complaints

    • Addresses any concern or complaint voiced towards a member or an activity of the department.
    • Informal complaints can be anonymous.

    The Complaint Process

    • All complaints will be directed to the shift commander or a supervisor on duty.
    • The supervisor will meet in person (if possible) with the complainant(s) and ascertain the nature of the complaint.
    • If the complaint cannot be resolved, the supervisor will obtain a statement of complaint (if complainant is willing).
    • The supervisor will generate an Initial Notice of Inquiry and provide the complainant with a copy of the letter titled Important Information Concerning the Citizen Complaint Filing.

    Types of Complaints

    Internal Affairs

    • Investigations involving serious breeches of conduct.
    • Usually requires a sworn statement or affidavit from the complainant.

    Supervisory Review

    • Usually relates to minor misconduct.
    • Often investigated by the affected employee's supervisor.

    The Purposes for Internal Investigations

    • Protect the public
    • Protect the department
    • Protect the employee
    • Identify and remove personnel who are unfit to serve our citizens
    • Identify and correct procedural problems

    Investigative Conclusion

    The Chief of Police will review the investigation and determine which category describes the findings:

    Investigative Findings

    Sustained - Allegations supported by sufficient evidence to justify a reasonable conclusion that the action(s) occurred and were violations.

    Not Sustained - Insufficient evidence available to prove or dispute allegations. The allegation(s) appeared to have merit, however, there was insufficient evidence to either prove or disprove the allegation(s).

    Exonerated - Alleged action(s) occurred but were justified, lawful, and proper. Employee acted in compliance with departmental rules and regulations and/or policy and procedures.

    Unfounded - Allegation(s) are false, did not occur, or not supported by facts. The allegation(s) was without merit and did not occur.

    The complainant will be notified and informed of the investigative results, upon approval by the Chief of Police.

  • What do I do when the police stop me?

    In response to the concerns of the community in the annual Town Hall Meetings, the Delray Beach Police Department has directed your officers to address the growing traffic concerns throughout the community.

    The primary concerns of the Citizens of Delray Beach are:

    • Speed (excessive)
    • Aggressive driving
    • Red light/stop sign running
    • Road rage

    The Police Department aggressively patrols and strictly enforces the traffic laws within the City of Delray Beach.

    If you are stopped by the police while driving, you may feel confused, anxious, or even angry. These are natural feelings, but remember, traffic stops can also be stressful and dangerous for the police officer. Each year, a number of law enforcement officers are killed or seriously injured while making the "routine" traffic stop. Police officers are especially vulnerable during the hours of darkness.

    With this in mind, there are things that you, as a law abiding citizen, can do to help lessen the unpleasantness of the experience.

    Questions - Compliments - Complaints

    If you have a question about procedures or a complaint about your treatment, contact the Department and ask to speak with a supervisor. You may also send a complimentary letter if you feel the officer was particularly helpful in your situation.

    There are many different reasons why you might be stopped by the police. Whatever the reason, the officer needs your cooperation.

    Remember: In all cases, a citizen is required to cooperate with police.

    1. A police officer may pull you over at any time for a traffic offense or police investigation.
    2. When you see the overhead lights and/or hear the siren, remain calm and safely pull over parallel to the right side of the road.
    3. Remain in your vehicle unless the officer advises otherwise.
    4. Keep your hands on the steering wheel so the officer can see them.
    5. Avoid any sudden movements, especially toward the floorboard, rear seat, or passenger side of the vehicle.
    6. Do not immediately reach for your license or other documents until the officer requests them. Florida Law requires drivers to show their license, registration, and insurance card upon request.
    7. If your documents are out of reach, tell the officer where they are before you reach for them.
    8. If the stop occurs during darkness, put on your dome or interior lights so the officer can easily see that all is in order.
    9. If there are passengers in your vehicle, encourage them to remain quiet and cooperate with instructions. You, as the operator, are solely responsible for your vehicle and its occupants.
    10. The officer may issue you a ticket. Avoid becoming argumentative. Arguing will not change the officer's mind. If you contest the violation, you will have an opportunity to address the matter in court.
    11. Be honest with the officer. If you really didn't see the stop sign, or were unaware of the speed limit, let the officer know. Being honest about any situation never hurts.
    12. The Delray Beach Police Department generally uses one officer patrol cars, however, it would be normal to see two or three other police officers on a routine traffic stop.
    13. Finally, if you receive a ticket, accept it calmly. Signing the citation is not an admission of guilt.
  • What is bias based profiling?

    Criminal profiling, which involves the derivation of behavioral characteristics and personality features from crime scene evidence, can be a useful implement in criminal investigations.  Bias based profiling, however, is the selection of individuals based solely on a common trait of a group.  This includes, but is not limited to, race, ethnic background, gender, sexual orientation, religion, economic status, age or culture.

    It is the policy of the Delray Beach Police Department to patrol in a proactive manner, to investigate suspicious persons and/or circumstances, and to enforce motor vehicle laws.  We are here to protect the community.  Law enforcement officers are required to use skills developed through observation, training and experience in order to identify suspicious circumstances, unusual occurrences and violations of law, and to act according to the situation.  Therefore, officers focus on a person's conduct or other specific suspect information, and will have reasonable suspicion (supported by articulable facts) that the person contacted has been, is or is about to commit a violation of the law.

    We want to do the right thing.  Discriminatory enforcement practices can alienate our citizens, foster distrust of police in the community, invite media scrutiny, legislative action and judicial intervention, and potentially lead to allegations of constitutional and civil rights violations.  As we perform our duties, it is imperative that we afford all citizens the Constitutional and fundamental right to equal protection under the law.   We use accepted investigative tools.  Criminal profiling is one of many accepted and necessary law enforcement investigative practices. However, it differs from and should not be confused with bias-based profiling. One is an investigative tool; the other, a discriminatory practice.

    What is criminal profiling?  When we investigate crime, we use every legitimate tool at our disposal to narrow the list of potential suspects so we can identify, find and arrest those responsible for the crimes, to bring them to justice and to keep them from committing more acts against society.

    Criminal profiling can assist us by narrowing the field of potential suspects in major criminal investigations. Based on current and historical law enforcement investigative knowledge and experience, we scrutinize a set of facts and factors common to specific (e.g., serial murder with a certain 'signature') or general (e.g., narcotics trafficking) criminal activity. From these facts and factors, we may be able to identify a type of person or group of people by gender, age, race, and/or by personality, social, and/or other characteristics who are most likely to be involved. This can result in fewer suspects to consider and a quicker resolution to the case.

    How does criminal profiling differ from bias-based profiling?  While criminal profiling does add elements (such as gender, race, or ethnicity) to a list of factors scrutinized to identify a suspect, these elements are only parts of several pieces of the puzzle that police must put together to solve crime.

  • What are the water restrictions?

    Water restrictions for Palm Beach County frequently change. For further information, please visit the South Florida Water Management District.

FAQs

  • Where can I pay a parking ticket?
  • Where can I pay a traffic ticket?
  • How do I obtain a copy of my police report?
  • Where can I have my fingerprints taken?
  • Where do I obtain a restraining order?
  • What can be done about an abandoned vehicle on private property?
  • During what hours is construction work allowed?
  • I have received a citation for an equipment violation; what do I do after my vehicle has been repaired?
  • I called about my neighbor's barking dog; Why did it take the police so long to respond?
  • How do I file a complaint?
  • What do I do when the police stop me?
  • What is bias based profiling?
  • What are the water restrictions?
More FAQs