I was sent a bill for ambulance transport. Who do I call to ask questions about this bill?
As of January 1, 2011 the Delray Beach Fire-Rescue Department is doing billing in-house in order to provide better service and care to our patients. To receive information concerning your ambulance transport bill, please contact our EMS Billing Department at 561-243-7122.
Will Delray Beach Fire-Rescue ever call to solicit money or donations?
No. It is not currently, nor has it ever been, the position of your fire department to solicit monies by calling its residents. It is very unfortunate that there a nefarious organizations that may call and misrepresent themselves. Public safety is funded through tax dollars. Please do not fall victim to these individuals preying on the your generosity.
Why do I see fire trucks at Publix Supermarkets?
Fire-Rescue personnel work twenty-four hour shifts and purchase and prepare their own meals at their own expense. Personnel dynamics and dietary needs vary day by day, necessitating trips to the grocery store. The Department maintains a fuel and energy conservation policy discouraging specific trips for grocery pick up. The policy recommends that this function be performed while returning from duties that require them to leave the fire station, i.e. returning from a service call or other required activities.
What do I need to know if I have a fire hydrant near my home?
Can I plant shrubbery around a fire hydrant so that it’s not so visible?
No. Only ground cover is allowed to grow near a fire hydrant. All other plants and obstructions must be at least 7’6” from the front and sides of a fire hydrant and at least 4’ from the rear of a fire hydrant. All fire hydrants must have direct visibility and accessibility from the street.
If the curb by a fire hydrant is not painted yellow, can I park in front of the fire hydrant?
No. Automobiles must park a minimum of 15 feet from a fire hydrant, regardless of curb color.
Who do I call if someone is parked in front of a fire hydrant?
You need to contact the Police Department at 243-7800. Parking in front of a fire hydrant is a vehicle code violation.
If I see a fire hydrant leaking or without caps on it, who should I report it to?
You need to contact the Environmental Service Department at 243-7312. They are responsible for fire hydrant maintenance.
Will fire hydrant maintenance discolor my water?
Water is flowing during fire hydrant maintenance so the possibility of water discoloration is slight but possible.
Is there anything I should be doing to help with fire hydrant maintenance?
The Florida Fire Code requires a 7’6” clearance in front of and to the sides of a fire hydrant and a 4’ clearance to the rear of a fire hydrant. If you do not have the proper clearance, you should cut back any plants over-growing the fire hydrant or remove any post, fence, storage or trash that would obstruct or prevent the immediate use of the fire hydrant.
Why do I see a unit responding with the lights and siren on then all of a sudden shut everything off and drive normal?
A unit dispatched to an emergency remains in contact via radio with the dispatch center. If the dispatcher receives new information that the emergency is unfounded or another unit comes available that is closer the initial dispatched unit will be cancelled.
What should I do when an emergency vehicle is approaching with the lights and siren on?
Pull over to the nearest shoulder of the road, left or right.
Why do we send a ladder truck to car accidents?
A vehicle accident can present various hazards and tasks that may need to be addressed simultaneously during patient assessment and treatment. They may include extrication of the patient and mitigating potential fire hazards. A fire suppression unit (Ladder or Pumper, depending on which is closer) is dispatched specifically to manage these concerns.
How can I learn more about the operations within the fire-rescue department?
Why do so many people come to my medical emergency?
Requests for emergency medical services are received by specially trained dispatchers and evaluated based on the caller’s information to determine the appropriate response needed. For specific types of calls the number of personnel needed to manage the patient(s) increases and therefore more than one unit is dispatched.
Why are so many Fire-Rescue vehicles sent to a single family home fire?
Firefighting requires several tasks to be performed simultaneously; each task requires multiple firefighters to perform these tasks safely and efficiently.
I have Firefighter training/certification from another state. Is it transferable to Florida?
Firefighter certifications are administered by the Bureau of Fire Standards, Florida State Fire College in Ocala, Florida. For specific details please call 352-369-2800.
How do I become a firefighter or paramedic with Delray Beach Fire Rescue?
Delray Beach Fire-Rescue requires a person to hold current Florida certifications for Firefighter Minimum Standards, an Emergency Medical Technician or Paramedic in order to apply for a job. The City of Delray Beach Human Resources Department administers the hiring process. Normally, they only accept applications when a position is being advertised. Vacancies are determined by staffing requirements, budget, and are advertised in the classified ads of the local newspaper and the city’s website. For additional information, please contact our Human Resources Department at (561) 243-7080.
I was involved in an accident last week. Delray Beach Fire-Rescue transported me to the hospital. I need a copy of the report. How do I get this?
To acquire a medical record, if you are not the patient, you must have a medical authorization signed by the patient, patient's guardian or a subpoena. It is recommended that the request be made in writing with a copy of the police report or the patient's full name, address, date or incident and approximate time of day to assist in locating the report. The request must be brought to: Delray Beach Fire-Rescue, 501 W. Atlantic Avenue, Delray Beach, FL, 33444, or made through an attorney.